Nexus Cart

Nexus Cart wants you to be completely happy with your purchase. This policy explains how refunds work.

1. Refund Eligibility

Refunds are available for items returned within 30 days of delivery, provided the item is unused, in its original packaging, and in the same condition you received it.

2. Non-Refundable Items

Certain items are exempt from refunds, including but not limited to: gift cards, final sale items, personal care products that have been opened, and items marked as non-returnable at checkout.

3. How to Request a Refund

To request a refund, email us at nexuscart00@gmail.com with your order number and reason for the request. Our team will guide you through the return process.

4. Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–10 business days and credited back to your original payment method.

5. Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again, then contact your credit card company or bank — processing times can vary. If you've done this and still have not received your refund, contact us.

6. Damaged or Defective Items

If you received a damaged or defective item, contact us within 48 hours of delivery with photos of the issue. We'll offer a replacement or full refund at no additional cost to you.

7. Contact Us

For any refund-related questions, reach us at nexuscart00@gmail.com.